Return Policy

Return

We accept 30 days return for unused items, if your ordered product doesn’t meet your expectation. Any advertised promotions or discounts are only valid in the timeline in which they are held and cannot be applied to past or future orders.

Return policy on damaged or wrong products

All products of Qalyn.com hand-knotted rugs and handwoven Kilims. While every effort is made to photograph rugs and kilims to represent the actual product. But, There could be a slight difference in the colors due to the camera and lighting with the original rug. Also due to packaging, the texture of the rug will be pressed sometime, This is not a defect and should be unnoticeable after several days of use.

If you find products in your order damaged during shipment or wrong, please contact us directly by email at info@qalyn.com Our ability to appropriately prove courier damage is dependent on immediate notification of the issue and documentation of the damage. Please take photos and save all packaging materials and damaged goods and include in your email to Qalyn.com to ensure appropriate solution.

If the item requires repair or is eligible for replacement, we will provide instructions to return products to us. You will have 14 days to ship these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 14 days period from receiving the order.

You will not be charged for shipping costs when returning an item that arrives damaged, or wrong, and will be provided a return label to apply to the package.

Cancelling an order

Orders may be cancelled within 24 hours of purchase, provided that the item has not yet been shipped. Orders that have already shipped are covered by the returns policy outlined above.

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@qalyn.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund or we will send a replacement if you choose so.

You may learn more about our delivery policies in shipping policy.

Refund process

If your purchase is eligible for a refund, the refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.

Contact Us

Email: info@qalyn.com

Phone: +1 202 569 9994